Benjamin Guo

Benjamin Guo is a CRM BT/IT Senior Manager at Lenovo, where they have led service business process design and IT solution transitions since 2016. With over nine years of experience in business process optimization, project management, and team management, Benjamin is extensively knowledgeable in SAP CRM functionalities, particularly in service processes. They previously served as a CRM Service Staff Engineer and Acting Manager at Lenovo from 2008 to 2013, and hold a Bachelor’s degree in Management Information Systems and Services from Jilin University, as well as a Master’s degree in Information Technology from Beihang University. Fluent in both Mandarin and English, Benjamin excels in communication and has successfully managed diverse teams throughout their career.