Daniel Duffy

Techncial Support Manager | Premier Support

Daniel Duffy has extensive experience in technical support and IT management, beginning with a role as IT Support at Australian Integrated Finance in 2005. At Dell, Daniel progressed through various levels of technical support, ultimately serving as a Level 3 Technical Support Advisor, where responsibilities included driving root cause analysis for complex technical escalations. Daniel also held positions as Technical Support Analyst at both Level 1 and Level 2, providing hardware and software support and mentoring junior analysts. Additional experience includes serving as Technical Support Manager for Lenovo's Premier Support and IT Administrator at ABTC Group, overseeing IT operations for multiple staff and environments. Daniel's background in IT includes roles in computer tutoring and device assessment, showcasing a comprehensive skill set in technical support and customer service.

Location

Sydney, Australia

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