Luigi Farro is the Head of Spares Pricing & Spares Services Development at Leonardo Helicopters, where they have accumulated over eleven years of experience in customer support operations within the helicopter industry. They are recognized for their ability to thrive under pressure while fostering a collaborative team environment and driving digital transformation initiatives. Luigi successfully completed a Master in Digital Mindset & Business Analytics at MIP Politecnico di Milano and employs a Lean Six Sigma approach to enhance processes that directly impact customer satisfaction and performance. Their previous roles include leading various departments focused on improving customer orders management and process efficiency.
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