Stephen Gilroy

Stephen Gilroy is an accomplished Information Technology Business Partner at Leonardo, where strategic relationships between business stakeholders and IT teams are prioritized to advance Digital Transformation initiatives. Previously, Stephen served as Manager Customer Experience - Enterprise at Vodafone, managing Customer Experience Managers to deliver complex products and maintain high standards across all service segments. As Head of Service for Major Corporate accounts at a predecessor company, Stephen led a specialist virtual team and ensured compliance with service standards while promoting customer satisfaction. With prior experience in sales operations and contact center management, along with a strong background in training and development at HSBC, Stephen combines expertise in IT, customer experience, and team management, underpinned by a commitment to service excellence and continuous improvement.