Welcome to “Die Goldenen Schlüssel” (The Golden Keys) – Germany’s only professional association of hotel concierges in the luxury hotel business. Numbering 180 active and 70 passive members, we live and work throughout the whole of Germany, pursuing our vocation: providing a cordial and, above all, very personal and competent service to national and international travellers.

We see ourselves as hosts who are always in tune with the times. Whatever happens in our city – new bars and restaurants opening, the private grand opening of a store, the latest club events, exhibitions and concerts – we are always the first to hear about it. Meaning that we can provide exact information about the event and also get first choice when it comes to obtaining tickets. But that’s by far not everything we have to offer. It goes without saying that we can also charter a private aircraft in the space of a few hours, arrange for a luxury department store to open late in the evening, have letters delivered in person to the other end of the world or get hold of a really special handbag with that favourite label, despite actually no longer being available. Which almost sounds like a cross between James Bond and David Copperfield, don’t you think? No wonder we are constantly asked how we manage to do it – namely, make the impossible happen. 
The answer is obvious: our network is our key to success. After all, “Die Goldenen Schlüssel” concierges are engaged in continuous exchange, providing advice and support to one another. Thanks to state-of-the-art communications, this can be done quickly and effectively. At the same time, we are committed to maintaining traditional virtues, always serving our guests and partners with sincerity, respect and honesty, which we consider the only way to establish long-term relations. In addition, we leverage the knowledge of each individual member, enabling us to improve our skills as a group and to identify new talents in our industry.  
In a nutshell: “Die Goldenen Schlüssel” is a professional association of people who pursue the same aim, working hand in hand together. Namely, “In Service through Friendship”.

Les Clefs d'Or® GERMANY

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Les Clefs d'Or® GERMANY

Org chart

Teams

Offices

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