Louis L. is an experienced professional in customer success and marketing, currently serving as an Enterprise Customer Success Manager at Way since October 2025. Previously, Louis held the role of Customer Success & Operation Manager at Namastay, where responsibilities included managing project timelines and cross-functional coordination for online booking solutions. Louis also worked with Shiji Group in various positions, including Team Leader for Platform Implementation in EMEA and Platform Implementation Consultant, contributing to technological solutions for the hospitality industry. Prior roles include Marketing Manager at Hôtel**** Athena Restaurant & Spa and Le 6717 Nature Hôtel Spa, where responsibilities encompassed developing marketing strategies and managing digital marketing initiatives. Louis holds a Master’s degree in International Marketing & Management from EM Strasbourg Business School and has participated in various educational programs related to business administration and commercial techniques.
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