J Gonzalez

J Gonzalez is a resourceful and growth-focused Director of Support with over 15 years of progressive experience in customer support programs. Currently serving as the Director of Product Support at Level Access, J develops innovative strategies that drive customer satisfaction and operational efficiency. Previously, J held senior leadership roles at companies such as Snapdocs and Simpplr, where they built customer support divisions from the ground up and implemented processes that resulted in significant cost savings and improved service metrics. J earned a B.S. in Public Relations from The University of Texas at Austin and is known for expertise in program management, team leadership, and change management.