Mike Smith

Michael Smith currently serves as the Head of Operations & Delivery for Level AI, where responsibilities include leading strategy and operations, evolving service offerings, and ensuring alignment with client needs. Prior to this role, Michael spent over 16 years at Protiviti, progressing through various leadership positions including Managing Director in the Technology Strategy & Architecture practice. During tenure at Protiviti, expertise was developed in IT service management and agile adoption. Earlier experience includes positions at Deloitte Consulting as an Oracle CRM module business analyst and as a Systems Development Co-Op at US Steel, focusing on financial analysis applications. Michael holds a Bachelor of Science degree in Business Administration/Information Technology from Duquesne University.