Bala C.

Bala C. has extensive experience in engineering and customer success, currently serving at Level AI since 2023, where strategies for AI adoption in sales and customer experience are implemented, resulting in significant customer growth and annual recurring revenue increases. Previously, as Engineering Leader at Coinbase, Bala C. played a crucial role in driving crypto adoption and revenue growth through enhanced user acquisition and retention initiatives. At Facebook, the focus was on promoting enterprise adoption of messaging platforms and establishing partnerships. Bala C. also held Senior Engineering Manager roles at StubHub, overseeing significant seller tools and integrating technology acquisitions seamlessly into existing systems. Earlier positions include leadership in customer success at Verizon and Automation Anywhere and executive roles at Kyte and Symphony-Metreo, where technical pre-sales, customer support, and engineering solutions were developed. Bala C. holds degrees in Mechanical Engineering and Computer Science from prestigious institutions, including the Indian Institute of Technology, Penn State University, and Drexel University.