Rajiv Prasad is a seasoned IT professional with extensive experience in incident management, technical support, and cyber security. With a career spanning from November 2008 to the present, Rajiv has held roles at notable companies such as AT&T as an Incident Manager and Technical Specialist, where responsibilities included creating and resolving customer incident tickets and leading incident management for critical service impacts. Prior experience includes a Networks Executive position at Tata Communications, overseeing Level-2 escalations and managing a team of over 30 engineers. Rajiv began in technical support at WNS Global Services, providing remote assistance for IT issues. Educational qualifications include a Bachelor's Degree in Business/Commerce and a Master's Degree in Computer/Information Technology Administration and Management from Pune University. Currently, Rajiv serves as a Cyber Security Specialist at LevelBlue.
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