Gregory DeDecker

Gregory DeDecker is a seasoned professional in customer success, currently serving as Principal Success Manager II at Levitate since November 2019. In this role, Gregory manages a portfolio of over 260 small to medium-sized business clients, focusing on client onboarding, adoption, and renewal, while striving to maximize return on investment and retention. Previous positions at Levitate include Senior Success Specialist and various roles in customer success, where responsibilities included conducting training and optimizing client experiences with the SaaS platform. Prior to Levitate, Gregory held several positions at American Tower, providing zoning and construction drawings for telecommunications, and has earlier experience in customer service and operations at Crosswinds Marina and Winslow's Tavern. Gregory holds degrees in Industrial Engineering Technology and a minor in Industrial Technology Management from East Carolina University.