Mansi Sharma

Mansi Sharma is a seasoned professional with extensive experience in customer experience, training, and operations. Currently serving as Co-Founder at Lifechart.in since April 2021, Mansi previously led customer experience as Head of Customer Experience at YoloBus, where Mansi successfully built a team of over 15 members and maintained a 72% NPS and CSAT. Prior to YoloBus, Mansi held positions at NIIT Technologies as Manager of Training and Development, Honeywell as Customer Success Manager, IBM Global Process Services in Operations for Bharti Airtel's elite customer base, and Citi in Operations managing loan disbursements and dealership relationships.