Adil E.

Adil E. is an experienced Change and Release Manager currently at LifeLabs Medical Laboratory Services since September 2017, where responsibilities include conducting ITIL Maturity assessments and implementing standardized change processes for production environments. Prior to this role, Adil served as Change & Release Manager at Toronto Star from December 2010 to December 2016, focusing on developing customized change management processes and enhancing organizational visibility, achieving a change success rate of over 95%. Previous positions include Problem Manager at Toronto Star Newspapers Ltd. and Incident Manager and Analyst at Aviva Canada Inc., demonstrating a strong background in ITIL processes, governance compliance, and cross-functional team leadership. Adil holds multiple diplomas in Computer Systems and Telecommunications from George Brown College and IT Management from the Institute Superieur de Technology Applique.