Amanda Corrêa is a Senior Customer Experience Analyst at Light, where they lead projects focused on enhancing the customer journey and improving service quality through initiatives such as NPS (Net Promoter Score). Previously, Amanda worked as a Junior Process Analyst at Oi/Telemar and held various roles at Multiconsultoria Empresa Jr., gaining extensive experience in process management and quality assurance. They earned a degree in Business Administration from UFRRJ and an MBA in Total Quality Management from UFF, along with Lean Six Sigma Green Belt certification.
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