Bert-Jan van Mook

Bert-Jan van Mook is a data-driven and passionate commercial leader currently serving as the Senior Director of Customer Engagement at Lighthouse. With over 15 years of experience in Sales, Customer Success, and Marketing in high-growth tech environments like Booking.com and Just Eat Takeaway.com, Bert-Jan leads global initiatives focusing on omni-channel engagement, onboarding excellence, and account retention. They hold a Bachelor's Degree in Hospitality Management from Hotelschool The Hague and have participated in executive training programs at the Baak and Erasmus University. Having lived and worked in diverse locations including London, Vienna, and Miami, Bert-Jan has developed a strong global outlook and cultural agility, fostering a people-focused leadership style that emphasizes collaboration and performance-driven results.