Bianca B.

Bianca B. is a skilled professional with extensive experience in customer support, hospitality management, and entrepreneurship. Currently serving as a Technical Support Expert at Lighthouse, Bianca implements integration requests and assists customers across English, Portuguese, and Spanish-speaking markets. As an Entrepreneur and Owner of Emporio da Bi, Bianca established a food business during the pandemic, overseeing various aspects including marketing, sales, and logistics. Previous roles include Customer Success Manager at Cloudbeds, Revenue Manager at Accor, and Account Manager at Booking.com, where Bianca managed relationships, optimized account performance, and contributed to training and process improvement initiatives. With a solid educational background encompassing a Bachelor's in Hotel Management and various certifications in business and revenue management, Bianca demonstrates a commitment to fostering positive customer experiences and driving business success.