Vince Cusma

Vince Cusma is a highly experienced professional in customer success and product management. Currently serving as a Senior Product Manager for Data Solutions at Lighthouse since April 2024, Vince previously held multiple leadership roles at Kalibri Labs from June 2018 to June 2023, including Vice President of Client Engagement, where responsibilities included overseeing Customer Success, Fulfillment, and Support teams for a SaaS platform. Earlier experience includes serving as Director of Customer Experience at Kalibri Labs, focusing on customer strategy and insights, and as Chief of Staff managing internal projects. Vince's tenure at Duetto from January 2013 to June 2018 involved significant roles in Customer Success, culminating in Director level, where Vince designed enterprise account journeys and managed substantial annual recurring revenue. Vince’s career began at The Statler Hotel and included a role as a Teaching Assistant at Cornell University, where Vince earned a Bachelor of Science in Hotel Administration.