Lisa Harris is an accomplished Customer Journey Expert at Lightico since 2020, focusing on enhancing the customer experience by streamlining processes and eliminating friction. With prior experience as a UXD Consultant from 2018 to 2020, Lisa has a strong background in developing simple customer experiences for startups and companies transitioning to digital-native operations. Lisa honed skills in customer success as a Customer Success Manager at Refinitiv from 2015 to 2018, where engaging clients and promoting value optimization were key responsibilities. Earlier career roles at J.P. Morgan and Global Payments Inc. involved building client relationships and improving service offerings, supported by a Bachelor of Science in Business Administration from Boston University.
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