Customer Experience Design that drives your business

*️⃣ Service Design: We improve your services through balancing needs of your customer and your company operations.
*️⃣ Digital Product Design: By researching your customers we create products that make their lives easier.
*️⃣ Cultivating customer-first mindset: We train Customer Experience skills and mindsets to cultivate customer-centricity.

LB* is 80 designers that focus on being:

Customer-centric: We don't guess what customers think. We listen, research their behaviours, test our ideas and act on their feedback.
Result-oriented: We focus on delivering your business goals. We direct our projects with results in mind.
On time and in budget: We are commited to transparency. We test often. We eliminate waste. This helps us deliver on time and in budget. Our clients rate us 8.9/10.
Data-driven: We don't make decisions by guessing, we use data. We experiment and valiate our hypothesis.
Experienced and strategic: We have 13 years of experience, thousands of completed projects across 15 countries. Our consultants will help you optimise your market position.
Scalable: We can cater to small and big projects. We have a team of 50 designers, we can work alone, but also be part of your team.

Our specialties: Customer Experience, User Experience, User Research, Service Design, Product Design, Lean UX, Design Systems, Usability Testing, Data Analytics

Design

Lighting Beetle*

Michal Blazej

Alzbeta Bielokostolska

Lighting Beetle*

Org chart

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