Ducel Huidobro

Ducel Huidobro is a customer experience specialist currently employed at Lightricks since March 2024, focusing on customer support for LTX Studio and LTXV through various platforms while ensuring compliance with SLAs and KPIs. Prior to this role, Ducel served as a Senior Shift Manager and Shift Manager at Air Doctor, where responsibilities included managing escalated customer complaints, training new agents, and enhancing service quality. Earlier experience also includes roles as a Tour Operator at Sar-El Tours & Conferences, Reception Representative at the City of David, and social service positions at the National Library of Mexico and the Institute of Aesthetic Research at UNAM. Ducel holds a Bachelor’s Degree in Language and Literature in Spanish from Universidad Nacional Autónoma de México and completed a Customer Success Management program at Jolt.io.