Tim Woods

Tim Woods is a Senior Manager in Support Learning and Development at Lightspeed DMS, where they lead a diverse team focused on training, quality assurance, and knowledge management for SaaS support operations. Previously, Tim held positions at Vivint, where they facilitated corporate training and managed call floor operations, and at Enso Rings, where they drove support team efficiencies during significant growth. With a strong background in creating scalable training programs and utilizing AI tools, Tim continues to enhance support workflows and improve knowledge retention in their current role.