Jonathan Sousa

Jonathan Sousa is a seasoned professional focused on customer experience and success across various roles in the venture capital and tech industries. Currently serving as a Venture Partner at Kfund and Managing Partner at Portage, Sousa advises startups on enhancing customer satisfaction while managing a portfolio that includes clients like Boundless and SignalAI. Previous roles include Director of Customer Experience at Loom, where responsibilities encompassed leading global Customer Success efforts, and Expert in Residence at First Round Capital, advising over 40 companies. With a background spanning leadership positions at Finix, Scoop Technologies, Dropbox, and Birst, Sousa's expertise lies in driving revenue retention and customer satisfaction. Sousa holds a BA in Political Science from Davidson College.