Stephen de Vries is a Content & Process Specialist at Lightspeed Commerce, where responsibilities include enhancing customer-facing content and driving cross-functional projects to improve processes. Previously, Stephen held roles as a Technical Writer and Support Specialist, focusing on optimizing customer support experiences and efficiently resolving complex issues. With a strong foundation in technical support at TouchBistro, Stephen showcased leadership in training and process improvement, achieving high customer satisfaction scores. Earlier experience includes server administration and research collaboration at WIMTACH, supported by a diploma in Computer Systems Technician - Networking and a certificate in Computer Repair & Maintenance from Centennial College.
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