Likewize
Rutvij Kulkarni currently serves as a Senior Customer Experience Analyst at Likewize, where leadership includes developing data-driven customer experience strategies and implementing an AI-powered sentiment analysis system that increased customer satisfaction by 73%. Previous experience includes roles as a Data Analyst at Likewize, where significant achievements included automating reporting processes and improving marketing conversion rates, and as a Research and Development Intern focused on NLP and customer journey mapping. Educational qualifications consist of a Master's in Data Science from The University of Texas at Arlington and a Bachelor's in Information Technology from Datta Meghe College of Engineering.
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Likewize
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When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.