Melissa Black

Melissa Black has a diverse work experience spanning multiple roles in different companies. Melissa currently works at Lili as a Compliance Analyst, where they have achieved significant accomplishments such as improving efficiency by 60% and reducing rejections by 70% for LLC reviews. Melissa utilizes Unit21, Socure, and Sift to review suspicious transactions on customer accounts for transaction monitoring.

Prior to Lili, Melissa worked as an Operations Analyst at the same company, where they effectively communicated with customers through Zendesk ticketing system and streamlined bank procedures through collaboration with various departments. Melissa also analyzed checks deposited to identify any suspicious patterns.

Before joining Lili, Melissa was employed at Novak Francella LLC as a Payroll Compliance Auditor. In this role, they executed employer union benefit obligations, prepared audit reports using Microsoft Excel, and ensured compliance with regulations.

Melissa's early career included a role at Investors Bank, where they served as an Assistant Customer Service Associate Supervisor. Melissa managed customer transactions, processed sales referrals, and supervised teller staff.

Overall, Melissa Black has consistently demonstrated strong analytical and communication skills, along with a commitment to ensuring compliance and improving operational efficiency.

Melissa Black obtained their high school diploma from Robert F. Kennedy Community High School between 2001 and 2005. Later, they pursued a Bachelor's degree in Human Resources Management and Services from State University of New York Empire State College from 2015 to 2017.