Salla Kosonen

Salla Kosonen currently serves as the Customer Experience Manager at Lindström, a position held since August 2018, focusing on enhancing the company's customer experience capabilities through process development, data modeling, and fostering a customer-centric culture. Previous roles at Lindström include Customer Experience Specialist, where Salla gathered customer insights and supported global eCommerce initiatives, as well as Key Account Manager and Account Representative, emphasizing client relationship development and service delivery. Prior experience includes working as an Insurance Claim Handler at LähiTapiola and as a Sales Associate at Stockmann. Salla holds a Master of Business Administration in Future Studies & Customer-Oriented Services and a Bachelor of Business Administration from Laurea University of Applied Sciences, complemented by executive education in Service Design & Customer Experience from Aalto University.