Jose Peña is an experienced professional in Customer Success, currently serving as Customer Success Lead at Lingokids since January 2019, where a strong focus is placed on customer retention, satisfaction, and operational efficiency through key performance indicators. Previous roles include Senior Customer Success, where responsibilities included customer advocacy and retention strategies, and Customer Success Specialist, along with a background in administrative roles at Inversiones MP0311, C.A. and Servilara 15/10, C.A. Jose Peña holds a Customer Success Certification from Customer Success Collective, along with degrees in Product Design, Business Analytics, an MBA, and a Bachelor of Business Administration, complemented by foundational experience in Economics and language studies.
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