Shane Metz is an accomplished professional with extensive experience in customer support and technology solutions, particularly in roles at HubSpot, Lingraphica, Teleflora, and Support.com. As a Customer Support Specialist and later a Senior Customer Support Specialist at HubSpot, Shane surpassed performance expectations, collaborated on support tools, and received multiple bonuses for delivering high-quality leads. Prior to HubSpot, Shane held several technical support positions at Teleflora, crafting documentation and training sessions, and played a pivotal role in managing premium services at Support.com. Recently, Shane operated as an Independent SaaS Solutions Provider, specializing in HubSpot solutions and database administration. Educational background includes a Bachelor's of Science in Information Technology from Southern New Hampshire University, with a notable GPA of 3.9.
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