Alan Oliva currently serves as Help Desk Support 1 at Link Technologies, where responsibilities include managing and resolving computer support issues while maintaining service level agreements (SLAs) and ensuring customer satisfaction. Prior roles at Link Technologies include Senior PC Technician and PC Technician. Alan Oliva completed an Associate of Applied Science in Computing and Information Technology, with a focus on Software Programming, from the College of Southern Nevada, and furthered education through the Tech Impact - ITWorks program.
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