Craig Wilson is a seasoned leader in contact center operations with extensive experience in customer service and team management. They have successfully led diverse teams at organizations like MUFG Pension & Market Services, where they currently focus on aligning service models with member expectations. Previously, Craig held leadership positions at Keycorp Limited and NEC, where they implemented ITIL frameworks and established helpdesk teams to enhance service delivery. They earned a Bachelor of Commerce degree from Deakin University, specializing in Human Resource Management and eBusiness.
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