James Heseltine is a Senior Compliance Manager with over 20 years of experience in leading and managing teams within financial and legal services. They have significant expertise in regulatory complaints handling and compliance, currently overseeing customer experience and quality strategy at a leading law firm in the UK. Previously, James held positions as Customer Relations & Compliance Manager at Minster Law and Compliance Manager at MUFG Pension & Market Services. Their educational background includes ongoing studies at CILEx Law School, pursuing a graduate degree (MCILEx).
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