Jess Wells is a Senior Manager of Operational Resilience at MUFG Pension & Market Services, focusing on service operations management. They possess extensive experience in contact centre and operations management, having previously held various leadership roles at Link Group and AMP Financial Services. Jess has a strong background in customer service and finance, with a proven ability to enhance customer experience and improve operational processes. They hold a Cert IV in Business Frontline Management from the Customer Service Institute of Australia and a Post Graduate Award in Service Operations Management from the University of Warwick.
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