Masood Ahmad is an experienced professional in customer service and finance, currently serving as a Customer Service Officer at MUFG Pension & Market Services since July 2024, focusing on Australian Super projects related to retirement provisions and investment strategies. Prior to this role, Masood worked at ANZ from October 2022 to July 2024 as a Customer Service Specialist and Customer Experience Specialist, where responsibilities included managing mortgage accounts and enhancing customer experiences through digital solutions. Masood's career began as a Collections Specialist at the Department of Human Services Melbourne and further included a position as a Credit Controller/Insurance Consultant at TAL Australia from October 2019 to October 2022. Masood holds a Graduate Diploma in Professional Accounting from Victoria University, a Graduate Certificate in Finance from RMIT University, and various other qualifications in accounting and compliance.
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