Naina D'Souza is a digital transformation and customer experience leader with extensive experience in the financial services sector. They held the position of Head Of Digital at the Bank of Queensland from 2020 to 2023 and currently serve as the Head of Digital at MUFG Pension & Market Services. Previously, Naina was the Group Digital Manager at Michael Hill from 2015 to 2020 and held various managerial roles, including Head of Channel Integration and Experience at CUA and Direct Channels & Strategic Initiatives Manager at the Royal Bank of Scotland Group. Their career commenced with project management roles at Pretzel Logic and Razorfish, showcasing a strong foundation in both digital and project management.
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