Nick Pengly is a highly experienced operations and client service manager with over 15 years in financial services, leading teams across various sectors including fraud, banking, and insurance. They have held prominent roles such as Head of Customer Service Australia at ANZ Worldline Payment Solutions and Head of Business Enablement, demonstrating a strong commitment to staff development and operational efficiency. Nick has successfully developed and implemented change management programs and process improvements, significantly enhancing customer experiences. They obtained a Bachelor of Economics from the University of Sydney in 2003.
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