Ryan De Moet is a Senior Contact Centre Leader with over 20 years of experience in the financial services industry. Currently, they serve as a Senior Manager at MUFG Pension & Market Services, where they lead the implementation of Genesys Cloud voice and digital channels, enhance IVR systems, and drive service excellence initiatives. Previously, Ryan held various roles, including Quality Assurance & Training Manager at Link Market Services and Supervisor at Georgeson. Their expertise focuses on customer experience transformation and operational excellence within contact centres.
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