Tom Pemberton

Tom Pemberton is the Senior Customer Experience Manager at Linktree, where they focus on enhancing customer interactions through improved self-service tools and product feedback. Previously, Tom worked as a Customer Manager at ECH, where they managed the customer support team and contributed to digital transformation initiatives. Earlier roles include Customer Manager at Billy and various positions at Telstra, where Tom led teams and implemented process improvements. Tom's early experience also involved providing technical support at VCAT. They graduated from Glen Eira College.