Júlia Castilho possesses a diverse background in customer service, fraud prevention, and technical support. At Atento Brasil from September 2018 to August 2019, Júlia worked as a Telemarketing Attendant, focusing on quality interaction and problem resolution. Following this, Júlia served as a Document Analyst in Fraud Prevention at who. from September 2020 to September 2021, where responsibilities included analyzing customer documents for fraud risk and ensuring compliance during credit approvals for Banco Itaú. Currently, from April 2023 to April 2025, Júlia holds dual roles at Linx as a Junior Support Analyst II and a Pleno Support Analyst II, providing premier support for LinxPOS systems, managing data synchronization, and addressing software maintenance and updates.
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