Luan Ramalho is an experienced professional with a diverse background in technology and support roles. At German Tech Sistemas, Luan served as an IT Support Assistant, providing on-site client support and ERP training. As a Monitor Interno at Atlanta Alarmes, Luan excelled in alarm monitoring and staff training. At Linx, Luan held multiple positions including Business Analyst, Quality Assurance Analyst, and Support Analyst, contributing to client meetings, test planning, and mentoring new analysts while leading NPS research initiatives. Additional experience includes a tenure as a Support Analyst at SetaDigital Sistemas Gerenciais Ltda, focusing on customer service and bug analysis. Luan's educational background includes a degree in Human Resources Management, a postgraduate degree in QA and Software Testing, and further studies in Java development and Leadership.
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