John Lay

John Lay is an experienced Solution Analyst at Lion, focusing on identifying barriers in Sales and optimizing systems and processes. With a rich background that includes roles such as Customer Contact Operations Executive and Project Coordinator at Lion, John has successfully implemented key projects like Content Hub and the Future Contact Centre migration. As a small business owner with History of Beats Organisation, John DJs various public and private events. Additionally, experience at SWR Triple 9 FM as a broadcaster enhances John's communication skills. Previous positions in customer service and sales, along with a Bachelor of Arts degree in Communication and Media Studies from Western Sydney University, contribute to John's diverse skill set in customer relations and operations management.