Eric Pagan has extensive experience in after-sales service and technical support within the automotive industry, currently serving as Warranty Manager at MPP Global since May 2021, providing world-class service to dealers and customers. Prior roles include After Sales Service Representative for LATAM at BRP and multiple positions at Harley-Davidson Motor Company, where responsibilities ranged from managing escalated technical issues as a Regional Technical Lead to overseeing service operations and warranty parts analysis. Eric's career began in motorcycle service roles and includes a decade of experience in the US Army as a Construction Equipment Repairer. Eric holds a Technical Degree from Universal Technical Institute and has additional educational credentials from Inter American University of Puerto Rico.
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