Malcolm Dodds

Malcolm Dodds has a diverse work experience in technical support and analyst roles. Malcolm started their career as an Installations Coordinator at HUB Group Distribution Services, where they coordinated installations and achieved a high reporting rate to customers. Malcolm then moved on to TravelCLICK Inc., where they provided technical support to LAN and WAN users and conducted server installations and configurations. Malcolm also worked at Underwriters Laboratories as a Level 2 Technical Support/Helpdesk, where they maintained CRM applications and resolved Windows issues. Malcolm later joined Solo Cup Company as a Senior Technical Analyst, providing comprehensive support to LAN and WAN users and virtual sales staff. Their responsibilities included delivering technical guidance via telephone and conducting quality assurance of helpdesk tickets. Malcolm then joined Quest Software as a Senior Technical Support Engineer, where they continued to provide technical support and assistance with various tools and software. Currently, they are working as a Senior Technical Support Engineer at Liquidware.

Malcolm Dodds obtained a Bachelor of Arts degree in Business Administration from Carthage College, where they attended from 1994 to 1999.