Steve Ku

Steve Ku has over 20 years of work experience in the technology industry. Steve started their career as a Lan Administrator at Motorola, where they provided hardware and software support for users in a Windows environment. Steve also supported a large call center environment and handled escalated issues.

After their time at Motorola, Steve joined Solo Cup Company as a Senior Technical Analyst. Steve provided comprehensive support for LAN and WAN users, managed Active Directory and Exchange, and served as a member of the on-call team for emergency support. Additionally, they were responsible for web administration and content coordination.

Steve then moved on to Dell, where they worked as an Enterprise Technical Support Senior Advisor. In this role, they provided technical leadership to the Virtualization Data Protection Teams, trained support teams globally, and supported escalated cases for Dell/Quest's Data Protection customers. Steve also provided VMware support and training, resolved technical issues, and worked closely with R&D to resolve escalated issues and define product architecture. Furthermore, they built and maintained the support data center and support engineers' lab.

Most recently, Steve worked at Liquidware as a Technical Support Engineer. Steve supported Liquidware's end-user computing solution, ProfileUnity, and troubleshooted various customer environments, including physical machines and virtual/cloud platforms such as VMware, Citrix, and S3.

Throughout their career, Steve has gained expertise in troubleshooting, customer support, training, and maintaining infrastructure.

Steve Ku attended DeVry University, but no specific details about the degree or field of study are provided.