ListenTrust
Mercedes Pradera has held various management positions in operations and customer service for several companies. Currently serving as the Operations Mexico Director at Listen Up Español, Mercedes is responsible for managing and improving the financial and operational plans of projects in Mexico City. Prior to this role, Mercedes was the Operations Manager of the Outsourcing Center at Centro de Contacto de Servicios S.A de C.V., overseeing projects for various companies. With a background in market research and call center optimization, Mercedes brings a wealth of experience to their current role.
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ListenTrust
ListenTrust is the leading bilingual contact center for English and Spanish agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a client’s brand. Headquartered in Portland, Maine and operating in Mexico, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit fundraising, customer service and lead generation, whether by phone, email, chat or text. Additionally, ListenTrust provides campaign planning, script development and production services in both English and Spanish. With a focus on measurement, training and sales psychology, we create positive interactions with your customers to maximize revenue, and convert your customers into brand advocates. For more information about ListenTrust, please visit ListenTrust.com