Michael Rubino

Michael Rubino is an accomplished executive in customer success with extensive experience in various leadership roles across notable companies. As the current Senior Director of Solutions Consulting at Litera, Michael continues to innovate scalable Customer Success strategies for SaaS startups and mid-sized enterprises. Previously, as Vice President of Customer Success at HR Acuity, Michael achieved a customer renewal rate of 90% and an NRR rate over 107%. Prior experience includes significant contributions at Apple and iCIMS, and a successful tenure as Owner of MRubino Consulting. Notable achievements in earlier roles encompass mentoring staff at Best Buy, earning accolades such as “Store of the Year” and participation in advanced management programs. Michael's academic background includes studies at Brooklyn College.