Caitlin Williams

Caitlin Williams is a skilled professional with extensive experience in technical support and product management, primarily in Salesforce integrations. Currently serving as a Senior Tier 2 Support Engineer at Litify, Caitlin specializes in resolving complex Salesforce issues and collaborating with various teams to ensure product quality. Previous roles at Ombud included Associate Product Manager, where Caitlin managed the integration project for Salesforce's AppExchange, and various support positions aimed at customer implementation and troubleshooting. Early career experience as a Junior Operations Manager at Vericant involved managing operational teams and improving production processes. Caitlin holds a Bachelor’s Degree in Music with an Additional Major in Chinese Studies and a Minor in Social and Political History from Carnegie Mellon University.