Nathan Yi is an accomplished Customer Success Manager with extensive experience in enhancing client engagement and account health across various organizations. Currently at Litify since April 2024, Nathan excels in overseeing account health, driving growth initiatives, and transforming clients into champions with a strong focus on retention and satisfaction. Previously, Nathan played a pivotal role at Surglogs from December 2020 to December 2023, where the first Customer Success role was established, resulting in a significant reduction in customer churn and impressive NPS scores. Earlier experience as an Implementation Specialist demonstrated success in leading software implementations for surgical centers, while a tenure at Google involved coordinating executive engagements and developing educational programs for cloud solutions. Nathan holds a Bachelor of Applied Science in Applied Computing from the University of Arizona.
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