Erica -

Erica is a dedicated professional in Customer Success and Presales Consulting within the SaaS industry, currently serving as a Customer Success Account Manager at LittleLives. Previously, they held roles at zanbio and Mekari, where they excelled in pre-sales activities and ensured client adoption through impactful demos and tailored enablement plans. Erica's earlier experience includes positions at PwC Indonesia as an Assurance Vocational Employee and as an Assistant Manager at OCBC Bank, showcasing a strong background in finance and client relations. They hold a Bachelor of Science in Accounting and Finance from the University of London International Programmes and a Diploma in Management Studies from SIM Global Education.