Justin Senno

Vice President Of Customer Success at LiveIntent

Justin Senno has a diverse work experience spanning over several years. Justin currently holds the position of Associate Vice President at LiveIntent, Inc. since January 2022. In this role, their responsibilities and end date are not provided. Prior to this, from August 2019 to February 2022, they worked as the Director of Customer Success at LiveIntent, Inc.

Before joining LiveIntent, Inc., Justin worked at Atlantic Coast Brands for nearly a decade, starting in November 2009. During their tenure, they held the position of Senior Director of Customer Service and Sales. Justin'srole involved implementing sales and growth initiatives, enhancing customer retention, and improving the overall customer experience. Justin managed external centers and consistently exceeded expectations in terms of upsells, cross-sells, and customer retention rate. Justin also focused on improving reporting, training and development programs, and fostering cross-department collaboration.

Prior to Atlantic Coast Brands, Justin worked at Record and Return Title Agency as a Department Supervisor from January 2007 to August 2009. Justin'sresponsibilities included ensuring operational efficiency, maintaining legal compliance, and implementing innovative systems to drive productivity.

Justin's career began in the banking industry at Bank of New York/Chase, where they served as a Personal Banking Representative from March 2006 to January 2007. During this time, they played a key role in training new representatives and implementing effective customer service strategies that led to a significant increase in sales.

Before their banking career, Justin worked as a General Manager at Rockaway Bedding from July 2005 to March 2006. In this position, they focused on employee development, P&L management, sales proficiency, customer engagement, and various administrative tasks.

Throughout their work experience, Justin has consistently demonstrated strong leadership skills, a customer-centric approach, and a drive for enhancing business growth and processes.

Justin Senno received their Bachelor of Arts degree with an emphasis in Business from the University at Albany, SUNY, where they studied Marketing and Communications from 2001 to 2005. Justin also obtained a Bachelor of Arts and a Bachelor of Sciences degree from the State University of New York during the same period, with a focus on English and Business Administration.

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Timeline

  • Vice President Of Customer Success

    August 1, 2023 - present

  • Associate Vice President

    January, 2022

  • Director, Customer Success

    August, 2019

  • Account Executive

    April, 2018

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