Daniel Brooks

Daniel Brooks is an accomplished IT professional with extensive experience in service desk management and technology operations across various industries. Currently serving as the Service Desk Manager at LivePerson, Daniel oversees global service desk operations in a 24x7 ITIL-based environment and successfully led the hiring of a new global support team. Previous roles include Information Technology ERP CRM Data Specialist at Smoky Mountain Knife Works Inc., Regional Market Lead at Vacasa, and Service Desk Manager at Glen Lake Community Schools, where Daniel implemented effective technology solutions and support frameworks. With a solid foundation in asset management and project management dating back to the Director of Information Technology position at ExpressPay, Inc. and earlier experiences, Daniel has consistently demonstrated leadership and expertise in optimizing IT operations and support services. Daniel's educational background includes studies at Northwestern Michigan College and training at AmeriTrain.